RETURNS & REPLACEMENTS

Start Your Return Process Here! Choose from replacement, refund, or store credit options. Our goal is to ensure you have a satisfying experience with our small batch products.

Please remember that adjusting to a new skincare routine can sometimes cause temporary breakouts or dryness as your skin adapts. These issues typically resolve within a few weeks. We recommend using the full 60-day trial period to see how the products work for you, unless you experience severe reactions or allergies. If you have any concerns, our expert team—including a certified esthetician, medical doctor, and nurse—is here to offer free advice and support. We're committed to helping you achieve your skincare goals. Feel free to chat with us directly by clicking the chat icon or email us at hello@noomistockholm.com.

While we understand that returns are sometimes necessary, we aim to make the process as smooth as possible. Click the button below to get started, and we’ll assist you promptly.

Return & Guarantee Policy

Your satisfaction is our top priority, which is why we offer a 60-day money-back guarantee on your first order. This gives you plenty of time to see the benefits of our products. If returned within 60 days in new/unused condition, you'll get a full refund. Used products can also be returned if you are unsatisfied, with a 30% fee (deducted from the total refund), ensuring you still receive 70% back. This policy allows us to make substantial monthly donations to our partner, the National Breast Cancer Foundation, with most of the fee supporting this cause and a small portion covering processing and handling costs.

How to return an order? 

• Before returning an order, click the button "START MY RETURN" above.

• You can choose refund, replacement or store credit.

• If you return a product without informing us, it may result in us being unable to process your return.

• We don't accept returns on fully used products.  

• Our guarantee applies only to first-time orders. Please note that this offer is valid for new customers trying our products for the first time (unless a product is damaged or unusable for any other reason).

• Please note that we don’t include return labels with orders. When you contact customer care they provide you with the returns address located in Texas, USA.

• If your order included a free gift/product from a promotional offer, please return the free item along with the rest of your order to process a full refund. Keeping the free gift/product without returning it will result in a deduction of its value from the refund of the remaining items in your order.

• In instances where products are automatically returned because the customer has not collected the parcel, we reserve the right to deduct a fee to cover associated expenses.

Please be aware that we reserve the right to refuse returns and refunds for fully used items where we feel like our guarantee policy has been abused or those submitted beyond the 60-day window. Opened products are eligible for a refund only if they are at least 50% full. The customer bears the responsibility for the shipping costs of the return, and refunds exclude any delivery charges.

Returns and refunds are typically processed promptly, usually within 3-5 business days provided that you have returned the items to us according to our returns policy. 

We will issue refunds only to the original credit/debit/gift card used for the purchase.

Questions?

Still have questions about Returns? Contact us directly at hello@noomistockholm.com or on our live chat during business hours. We are always happy to help and will get back to you as soon as possible.