Have Questions?
Explore our Frequently Asked Questions below to find the information you're looking for.
Questions about NOOMI products
While NOOMI specializes in creating products meticulously tailored for the unique needs of mature skin, our formulations are versatile. Anyone over the age of 25 can benefit from using NOOMI products, especially when the first signs of aging become apparent. Although our products are thoughtfully designed for mature skin, younger individuals can also enjoy the benefits they offer.
As skin ages, it becomes thinner, drier, and more sensitive due to hormonal changes. Our products are specifically crafted to address these challenges, providing comprehensive care and nourishment. However, their gentle yet effective nature makes them suitable for a wide range of ages and skin types. Whether you're seeking specialized care for mature skin or preventative measures for younger skin, NOOMI's products are designed to enhance your skin's natural vitality and radiance.
No, you won't find NOOMI products on retail shelves. Our commitment to quality and freshness is paramount. Each season, we craft our products in limited quantities, depending on the wild materials we harvest in Sweden. By blending our products by hand in small, fresh batches, we ensure that the natural and active ingredients are at their peak when they reach your doorstep.
We uphold this promise by exclusively offering our products on our official store at www.noomistockholm.com. This direct connection allows us to guarantee the authenticity and effectiveness of every NOOMI product you purchase.
At NOOMI Stockholm, we've carefully curated our skincare range to be both effortless and effective for everyone. Selecting the right product is made easy with our thoughtfully designed lineup. Each product is a potent blend of beneficial ingredients, meticulously crafted to cater to mature skin while being universally suitable.
We prioritize simplicity, aiming to streamline your skincare routine. Take our Birchtech Hybrid concentrate, for instance; it's a seamless fusion of serum and cream, ideal for your nighttime regimen.
To assist you, we've organized comprehensive details on each product page. Just explore the 'Benefits' tab to understand how each product nurtures your skin. Moreover, you'll find a 'How to Use' section, providing step-by-step instructions. For those seeking a personalized routine, we offer suggestions on integrating our products effortlessly.
We are dedicated to making skincare uncomplicated, ensuring you achieve optimal results with minimal effort. Should you ever require further assistance or personalized recommendations, our team is readily available. Don't hesitate to reach out; we're here to guide you toward your ideal skincare regimen.
At NOOMI Stockholm, we take pride in crafting our products in small, fresh batches to uphold their integrity and provide you with the highest quality formulations. Our commitment to sustainable ingredient harvesting aligns with this artisanal approach.
Due to the meticulous nature of our production and our dedication to preserving the quality of every batch, we currently do not offer sample sizes. We believe in delivering the best possible experience with every product, ensuring that each item you receive meets our exceptional standards of quality and efficacy.
To maintain the freshness and potency of your NOOMI products, it's essential to store them in optimal conditions. We recommend keeping your products in a cool, dark place, away from direct sunlight, heat, humidity, and excess moisture. For an extra level of preservation, you can also store your products in the fridge, ensuring they remain at their peak quality.
At NOOMI Stockholm, we take pride in creating our products in small, fresh batches. This meticulous approach guarantees that the natural and active ingredients are at their peak effectiveness when your product arrives. We recommend starting to use the products immediately to experience their full benefits.
After opening, you can continue to enjoy their freshness for up to a year. Our choice of glass bottles, known for their excellent preservation properties, ensures that the natural and active ingredients remain well protected, maintaining their efficacy throughout the product's shelf life.
We understand your enthusiasm for NOOMI products, and due to high demand, items can quickly sell out. To be the first to know when products are back in stock, sign up for our waitlist on the product page. Enter your email, and you'll receive an immediate notification once the products are available again.
Please sign up separately for each product you wish to restock. Thank you for your patience; your skincare journey with NOOMI is worth the wait.
Absolutely. NOOMI products are proudly cruelty-free, and we never test on animals or use any animal-derived ingredients. Our commitment to ethical practices is validated by our certification from the PETA organization.
For more details, you can check our cruelty-free status on the PETA website. At NOOMI, we ensure that your skincare choices align with your values.
Traditional skincare products are often laden with 80-90% distilled water, a cheap filler used to dilute products and bolster profits. Unfortunately, this results in several drawbacks for your skin:
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You’re Paying for Mostly Water: Your hard-earned money primarily goes into purchasing water.
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Few Active & Natural Ingredients: There's a scarcity of potent, natural components.
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Low Concentrations of Active Ingredients: The little active ingredients present are in low concentrations, rendering them less effective.
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Limited Benefits: Consequently, you might not experience significant benefits from such products, often needing several items to compensate.
Moreover, research suggests that water can dry out and sensitize the skin when applied topically, hardly the desired outcome from skincare products.
At NOOMI Stockholm, we've revolutionized skincare. We've eliminated distilled water from our topical formulations. Instead, we utilize Swedish tree saps, an eco-friendly alternative. Birch sap, for instance, boasts over 55 active biocompounds, including amino acids, antioxidants, minerals, and enzymes.
These compounds nourish your skin deeply, providing the benefits your skin truly deserves. Make a wise choice for your skin; opt for waterless skincare with NOOMI Stockholm.
At NOOMI Stockholm, “fresh skincare” isn’t just a phrase; it's our commitment to quality. Unlike corporations mass-producing products with heavy machinery, we take a different approach. We meticulously hand-blend our formulations in small, fresh batches.
This meticulous process ensures that the active and natural ingredients are at their absolute peak when they arrive at your doorstep.
Think of it like fresh food.
Just as you prefer farm-to-table freshness for your meals, your skin deserves the same level of care. Fresh skincare means optimal bioavailability and pureness. It translates to products that deliver maximum benefits to your skin, thanks to the vitality of their freshly blended, high-quality ingredients.
With NOOMI Stockholm, you’re not just getting skincare; you’re getting a freshly crafted experience, designed to enhance your skin’s radiance and health. Experience the difference with NOOMI Stockholm’s fresh skincare approach. Your skin deserves nothing less.
At NOOMI Stockholm, we're dedicated to harnessing the best of nature and science for your skin. While almost all our ingredients are sourced from natural origins, we believe in a holistic approach. We carefully pair these natural elements with safe synthetic ingredients. Because our focus extends beyond simply being natural; it's about ensuring our products are effective, stable, and gentle on your skin.
Many clean beauty brands claim 100% natural formulations, but here’s the catch: such products often lack the stability necessary for long-term use. Active ingredients like potent plant extracts, retinol, and vitamin C need a stable, safe environment to deliver their full benefits without causing irritation or losing potency.
Our commitment lies in creating products that not only boast natural, clean, and safe ingredients but also work wonders for your skin. This dedication is evident in our ingredient list, where transparency meets efficacy. We invite you to explore our product pages, where you'll find detailed information, including the percentages of natural ingredients in each product.
No, we do not include parabens in our formulations. Instead, we use safe and effective preservatives that maintain the integrity of our products while ensuring they are gentle and secure for your skin.
No, our products are free from synthetic perfumes or so-called 'natural' perfumes like essential oils, which can be irritants causing skin inflammation. Instead, our delightful scents are derived from real berries, saps, and plants.
No, not all of our ingredients come from Sweden. Our Swedish berries, mushrooms, herbs, and tree saps are ethically harvested in Sweden following fair trade principles during their respective seasons. Additionally, we source high-quality ingredients from around the world to ensure that we provide you with the best formulations possible.
Rest assured, all our products are crafted with natural, safe, and clean ingredients. However, as individual needs and pregnancies vary, we strongly advise consulting your physician before using our products during pregnancy or breastfeeding. Please note that our BirchTech Hybrid night serum/cream contains 0.5% retinol, which may not be suitable for pregnant or breastfeeding individuals."
At NOOMI, we are dedicated to making a positive impact on breast cancer awareness and support. Our commitment to this cause is deeply personal, stemming from our founder's experience with stage 3 melanoma. We aim to give back and make a meaningful impact on the journey of those facing breast cancer.
Through our partnership with the National Breast Cancer Foundation (NBCF), a portion of the sales goes toward funding essential programs. These initiatives focus on early detection, education, and providing critical support services to individuals affected by breast cancer.
When you choose our pink limited edition product, you're not just investing in premium natural skincare; you're also joining us in the mission to fight breast cancer. Your support directly contributes to NBCF's Early Detection Programs, ensuring that more individuals have access to regular screenings and enhancing early detection rates.
Additionally, it empowers women through education programs, offering vital resources and information for better health.
The partnership extends further to support patient services, providing crucial assistance for patients and their families.
Through NBCF's patient support services, we aim to offer comfort, guidance, and resources, making a meaningful difference in the lives of those affected by breast cancer. Together, with your support, we're creating a positive impact and spreading hope for a future free from the challenges of breast cancer. Thank you for being a part of this important journey with NOOMI.
Buy our Pink limited edition product by clicking here.
Visit our Breast Cancer Campaign page by clicking here.
Visit NBCF by clicking here.
Thank you for your support!
We're here to help! If you have any other questions, feel free to reach out to us via email at hello@noomistockholm.com. Our dedicated team strives to respond within 24 hours on business days.
Additionally, you can chat with us directly by clicking the pink chat widget icon in the corner. We're online most days from 8 am to 8 pm, ready to assist you with any inquiries or concerns. Your happiness is our priority!
Questions about Shipping & Ordering
Here’s How We Deliver Scandinavian Excellence! From Irving, TX, your order usually arrives within 2-5 business days across most of the USA. Our dedicated team in Sweden hand-picks premium natural ingredients and ships them to our lab in the US. We blend these wild Scandinavian ingredients fresh in small batches, so you enjoy a true Scandinavian skincare experience without long shipping delays from Sweden.
Within the continental United States, standard flat-rate shipping is $4.95, with delivery typically taking 2–8 business days. For a quicker option, you can choose USPS Priority Mail at $9.95, with an estimated delivery within 1–3 business days. As soon as your order is shipped, you'll receive your tracking number.
At Noomi Stockholm, we operate as a boutique business, offering our handmade products directly to consumers. Unlike larger companies, we do not have access to bulk shipping rates. However, for your benefit, we offer free shipping on all U.S. orders above $75.
Orders below $75 (2-8 business days) : $4.95
Orders above $75 (2-8 business days): FREE
Priority mail (1-3 business days) : $9.95
Fedex Overnight: $39.95
For orders outside of the USA, Australia, or Canada, please reach out to us via email at hello@noomistockholm.com to inquire about shipping rates and receive assistance with placing your order. Rest assured, our dedicated team will promptly respond within 24 hours to assist you and ensure a seamless shopping experience.
Please allow 1–2 business days for your order to be processed and shipped. Additionally, kindly consider the full estimated delivery window for receipt.
During peak seasons or special occasions, such as holidays, order processing and shipping may take longer than usual. We appreciate your patience and understanding as we strive to ensure the timely delivery of your NOOMI products.
We believe you will absolutely love our freshly made small-batch products, but we understand they might not always be the perfect fit. That’s why we offer a 30-day money-back guarantee on all products, except for limited editions, which currently includes only the Blueberry Express Peel.
If you're not completely satisfied, you can return your purchase within 30 days for a full refund. After all, how else will you know if it’s right for you? You can read more about our guarantee here.
After your order has been processed, you will receive an email notification containing carrier information and a tracking number. This streamlined process allows you to easily monitor the journey of your parcels.
Yes sure! Call our friendly team at 972-885-3373 to place your order today. Phone ordering is open 24/7.
Questions about Subscription & Membership
Discover the ultimate convenience with NOOMI’s Aging Gracefully Membership, ensuring regular delivery of freshly made beauty essentials tailored to your schedule. Enjoy automatic shipments of your favorites based on your chosen frequency. NOOMI is known to create limited batches sourced from seasonal Swedish harvests & a membership grants you exclusive access to our freshly made products. Benefit from priority allocation and guarantee yourself a share of our coveted creations.
Additionally, members enjoy preferential pricing, complimentary shipping on every order, delightful gifts, and early access to our latest offerings and exclusive promotions. Membership is activated upon subscription to any of our products.
Read more about the membership here.
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Guaranteed Product: Even with limited quantities, rest assured, your subscription guarantees a product from our latest fresh harvest.
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More Results: Optimal results achieved through long-term use, including enhanced firmness, reduced age spots, smoother skin, and diminished wrinkles.
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Incredible Savings: Maximize your savings with up to 20% off on our natural high-performance products, hassle-free without any coupons.
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VIP Treatment: Get priority access to new products, premium content & promotions, and enjoy complimentary gifts & rewards.
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Flexible Auto-delivery: Set your own delivery schedule & enjoy peace of mind as we manage the rest. Adjust anytime hassle-free.
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Log in to the customer portal.
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Under Active subscriptions, click Edit future orders under the product that you would like to adjust the order date for.
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Click on the existing order date and select a new order date.
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Select Only update next order date or Update all future orders based on selected date.
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Select Save Changes.
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Log in to the customer portal.
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Under Order frequency, click Change frequency.
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Use the dropdown menu to select a new frequency.
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Select Save.
Once the order frequency has been updated, it's best to check the upcoming order dates to ensure they are correct and match the new frequency selected.
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Log in to the customer portal.
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If you have more than one subscription, click Show details under the one that you would like to pause.
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Click Manage upcoming orders.
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Click Pause Future Orders.
If/when you would like to resume your subscription, this can be done by selecting Resume future orders near the top of the subscription details:
Yes! You have 2 options:
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Add to this subscription. This adds the product as a recurring order along with the existing subscription.
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Add to next order only. This adds the product to the next subscription order as a one-time purchase only. It will not recur.
To add a product to an existing subscription, you can follow the steps below.
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Log in to the customer portal
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Within the active subscription overview, click Add Products.
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Select the desired product.
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If applicable, select the size and quantity.
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Choose an available option.
Products added to existing prepaid subscriptions are charged when the next subscription order is set to recur.
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Log in to the customer portal.
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If there are multiple subscriptions, select Show details under the subscription you would like to update the payment method or billing address for.
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Click Payment information.
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Click Change Payment Information.
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Check the email that is registered to the subscription account.
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Log in to the customer portal.
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If there are multiple subscriptions, click Show details under the subscription that needs to be canceled.
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Click Cancel Subscription three times.
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Select reason for cancelling or give feedback (this helps us improve our services).
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Click Confirm.
If you change you mind you can reactivate your subscription by following the steps below:
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Log into the customer portal and select View Inactive Subscriptions at the bottom of the page.
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Under the desired subscription, click Reactivate Subscription.
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Click Yes, Reactivate Subscription.
Have a specific question? Contact us!