US SHIPPING

Within the continental United States, standard flat-rate shipping for NOOMI Stockholm is $4.95, with delivery typically taking 2–8 business days. For a quicker option, you can choose USPS Priority Mail at $9.95, with an estimated delivery within 1–3 business days. As soon as your order is shipped, you'll receive your tracking number.

At Noomi Stockholm, we operate as a boutique business, offering our handmade products directly to consumers. Unlike larger companies, we do not have access to bulk shipping rates. However, for your benefit, we offer free shipping on all U.S. orders above $75.

Please know that we process and ship orders as soon as possible. We continually monitor for any unforeseen delays and update delivery estimates on our checkout page accordingly.

RETURN & GUARANTEE POLICY

We want you to be completely satisfied with our products, which is why they all come with a 60-day trial period and a 100% money-back guarantee. This gives you ample time to assess their effectiveness. If, for any reason, you're not satisfied, you can return any item for a full refund (excluding shipping charges) within 60 days from the date of your order (also applies to international orders). 

How to return an order? 

• Before returning an order, please contact our customer care team at  hello@noomistockholm.com to request a return. 
• It's not possible to exchange products at this time. 
• If you return a product without informing us, it may result in us being unable to process your return.
• Please mention your order number, the item you want to return and the reason.
• Please note that we don’t include return labels with orders. When you contact customer care they provide you with the returns address located in Texas, USA.
• If your order included a free gift/product from a promotional offer, please return the free item along with the rest of your order to process a full refund. Keeping the free gift/product without returning it will result in a deduction of its value from the refund of the remaining items in your order.

Please be aware that we reserve the right to refuse returns and refunds for fully used items or those submitted beyond the 60-day window. Opened products are eligible for a refund only if they are at least 50% full. The customer bears the responsibility for the shipping costs of the return, and refunds exclude any delivery charges.

Returns and refunds are typically processed promptly, usually within 3-5 business days provided that you have returned the items to us according to our returns policy. 

We will issue refunds only to the original credit/debit/gift card used for the purchase.

DAMAGED ITEMS

As a sustainable company committed to eco-friendly practices, we utilize glass bottles and biodegradable packaging to minimize our environmental footprint. While we take every precaution to ensure secure deliveries, in the rare event of breakage, please email images of the damaged products to hello@noomistockholm.com within 10 days. This enables us to swiftly arrange a replacement or issue a full refund.

CANCELLATION POLICY

At Noomi Stockholm, we strive to swiftly process your orders to ensure timely delivery.

We make every effort to accommodate order cancellation or modification requests within one hour of placing an order. Please note that once an order has been processed, cancellations and modifications are no longer possible.

For security reasons, we are unable to redirect a shipped parcel to an alternative shipping address. In the event that delivery cannot be completed to the original shipping address, the parcel will be returned to our fulfillment center and processed as a return.

QUESTIONS?

Still have questions about Shipping & Returns? Contact us directly at hello@noomistockholm.com or on our live chat during business hours. We are always happy to help and will get back to you as soon as possible.